Shipping & Returns
Shipping
Shipping Destinations
We are currently shipping to:
- Customers within the United States and U.S. territories
- Including P.O. Boxes.
- All US Military bases, APO/FPO
- Puerto Rico, Guam, and U.S. Virgin Islands.
We do not ship to customers outside the United States at this time.
Shipping speed is one of our top priorities and therefore, we will only officially expand shipping to other regions besides the United States when we can guarantee the shipping time.
*Some US products may have a 5-10 business day shipping time. If you have other US products with 4-10 business days shipping time in the same order, it will adhere to the 5-10 business days.
***You will be able to choose the method of shipping when purchasing samples in the app during checkout.
*The estimated shipping time will show for each shipping method, please take into consideration for both US and overseas products.
Shipping Method will be shown in each order detail page below order number
Total shipping cost will be shown at checkout before payment confirmation:
Shipping Times
We are a cross-border company with warehouses in both the U.S. and overseas.
On the individual product detail page, you will see the estimated shipping time and origin for each product.
Returns
Final sale and non-returnable categories
- Beauty
- Bodysuits
- Face masks
- Intimates/Lingerie
- Jewelry
- Swimwear
- Openpack Wholesale Orders
Processing time is 5 - 7 business days after we receive the return.
To help expedite the processing of returns, please follow these instructions:
- Return auth number must be included with the return.
- All items returned must be new, unworn, and in original clear garment bag with SKU sticker and tags.
- Send return back within 7 business days of this submission to:
Returns Department
4. Please note, that the return may be subject to a 20% restocking fee or declined if the above criteria are not met.
Once a return is processed, We will reach out via email to confirm.